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Hospital Complaints Posted on 17 Apr 2020

If you have a complaint relating to your treatment in a Hospital please register your complaint with the Hospital's Patient Advice and Liaison Service (PAL'S).

PAL's can be contacted in the following ways:- 

  • A ‘walk in’ service at both King George and Queen’s hospitals, open Monday to Friday from 9.00am to 4.30pm
  • Telephone Queen’s Hospital PALS office on 01708 435 454
  • Telephone King George Hospital PALS office on 020 8970 8234
  • 24 hour freephone answerphone service on 0800 389 8324
  • Email at
  • Or you can request that we visit you on the ward if this is preferable.
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Edward Oliver & Bellis Solicitors